紅十字會秘書處 陳世人處長 推薦函
我是中華民國紅十字會總會秘書處處長陳世人(Samuel S.J. Chen),參與救災事務已有七年經驗。當災害發生時,大多數人的第一想法就是「捐款、物資」等行動,2009年8月8日台灣發生50年來最嚴重的水災-八八水災,在第一時間該協會周理事長主動發了一封信請教我PMP可以為災民做些什麼? 我以紅十字會遇到的實際狀況及過去的救災經驗與之分享,同時提出災後重建的重要性不亞於救災行動,而無論是救災行動或災後重建,均需要專業、經驗及有制度地進行,如果沒有方向的貿然投入,反而會增加救災單位的困擾。PMP若能發揮專案管理的專業能力,協助救災與災後重建的長期規劃,當會產生更積極與深廣的效益。
事隔一週,我看到該協會已募集到來自台灣各地的300位PMP,自動自發的擔任志工,並相當有結構、系統地分工進行每個可交付成果的進行。這群忙碌且分散於不同城市的的專業人士不分晝夜,為求WBS的完整、周延及可行,利用公餘之暇投入網路會議、分頭拜訪災民、民間救災單位及政府單位等,蒐集各利害關係人需求,在短短 25 天內完成災後重建及預防專案WBS計畫書。計畫書完成後,該協會又主動進行資訊發佈,透過舉辦記者會、運用大眾媒體的傳播力量、主動拜訪政府部門、正式函文救災團體等方式,將此共同製作的《八八水災災後重建及預防專案WBS計畫書》無償提供各界使用。同時鑑於WBS是相當專業的用語及內涵,非一般民眾/單位可以立即理解,隨即又培訓專責解說的講師團隊,免費到各需求單位主動提供教育訓練。
我親自見證整個計畫的運作過程,不啻是一個在救難工作上,實驗性很強,而結果很好的專案,以我個人投入紅十字會的服務經驗,深感該協會對社區服務實與一般志工有很大不同。專案管理師有共同的管理知識與技能,因此專案工作不但高效能更是高品質,此一將專案管理理論與實務完全融和的專業運作,以及無私積極投入公益的義行,實足以成為全球專案管理機構模範。鑑於ITPM、周理事長以及全台三百位專案管理師對救災重建上的重大貢獻,我非常樂於也至為榮幸推薦該協會參選PMI本年度之社區貢獻獎。
I am Samuel S.J. Chen, Chief Secretary of the Red Cross Society of Taiwan. I have devoted myself to dealing with disaster relief operations for over seven years. When a disaster happens, most people react “we must make donations”. This was not the case with ITPM when, on August 8th 2009, the severest flood in 50 years struck Taiwan . “What could project managers do…?” was Roger Chou’s reaction. As President of ITPM, he contacted me and asked what help project managers, and project management, could provide for the disaster relief effort. Based on my own experience, and what the Taiwanese Red Cross was facing, I suggested that project managers and management skills would could make a difference at all stages from relief to reconstruction.
One week later, on Roger’s own initiative, ITPM mobilized around 300 volunteer project managers from across Taiwan. These volunteers, from throughout Taiwan, worked around the clock to systematically produce the “Morakot Flood Disaster Reconstruction and Preparation WBS Plan”. By themselves they talked to experts and workers involved in the relief operation, and then came together through the internet to develop and work on the plan. This allowed them to quickly write and then progressively elaborate the WBS plan. After the WBS plan was completed, ITPM organized a conference to explain the plan’s use, inviting government agencies and relief organizations. The media were also invited, to help contact anyone we hadn't been able to reach. It was then also made available as a free download (from www.itpm.org.tw). Due to the practices and jargon used in such a plan, ITPM also organized basic project management training for anyone working for government agencies or relief organizations, so that they could understand and use ITPM’s plan effectively.
I witnessed the entire development of the WBS plan, and despite being a novel way of working, it produced good results - an effective post-disaster relief plan that we needed. From my own experiences with Red Cross service, I can say that ITPM's work was very different from anything else being done by other volunteers. Because of the common understanding of the skils, practices and knowledge involved in project management, they could easily work together to produce professional results that we could use and make a difference to our relief work. They had put their training into practice to serve the community. What they did should be considered not just as an example to us in Taiwan, but throughout the world. In view of ITPM's significant contribution when we needed help, I strongly recommend them, whether their President, Roger Chou, or the 300 project managers across Taiwan, for this year’s Community Advancement Award.
中華民國紅十字會秘書處處長 陳世人先生
專業背景
活動企劃與執行.概念與工作整合
研考會 宋餘俠副主委 推薦函
我是宋餘俠(英文),目前擔任中華民國行政院研究發展考核委員會副主任委員。基於對 貴會PMBOK Guide管理工具的高度認同,以及台灣國際專案管理師協會對PMBOK Guide 在政府部門與企業界推廣的堅強毅力所感動,因此很慎重且榮幸寫這封推薦函,希望能獲得貴會的認同並進而對ITPM的努力給予肯定。
ITPM是一個成立僅四年的非營利組織,短短四年來已有1500位以上的PMP會員,不論是組織發展、會員服務、專業交流、推動專案管理師立法,都有顯著成果。近二年主動運用各種資訊發佈的管道,將專案管理推廣到政府部門與企業界。2009年,ITPM周理事長鑒於對國家競爭力之關心,向本會提出了一份如何透過專案管理方法改善政府競爭力的建言書,也藉此機會得知 貴會非常有遠見,在過去曾發行專為政府部門而撰寫的PMBOK Guide,也因此,本會對於如何將專案管理運用於公共管理,以提升政府的優質治理水準,非常關注;而ITPM瞭解了我們的期望後,主動表達願意全力協助的態度,令本會至為感謝。
2009年8月台灣發生百年難得一見的水災,此一天災的發生,考驗了不論是中央與地方政府協調與應變的能力。在此同時周理事以虛擬團隊模式運用專案管理架構,在短短一個月的時間內,與三百位志工專案管理師,產出了「八八水災災後重建與預防WBS專案計畫書」,其執行力與效率,非常值得政府單位借鏡參考。在看到這本計畫書後,更讓我進一步思考了專案管理無啻是本會推動跨域管理機制的妙方之一;若能將此成功模式複製到各部會,作為未來專案工作的執行參考方針,對現行政府執行效率必可大大提升,並讓國家政府機器,環環相扣,齒齒相接,完全如期達成施政目標。
貴單位所規劃的社區貢獻獎,旨在鼓勵能善用專案管理手法對地區發展服務有所貢獻的單位;鑒於ITPM對公共管理的關注,同時無償為全體國民規劃出災難重建與預防的專業手冊,實高度符合本獎項的精神,若能獲得 貴會社區獎的肯定,應會使本獎項更具錦上添花之美意。
I am Song Yu-Xia, Deputy Minister of Research at the Development and Evaluation Commission of the Executive Yuan of Taiwan. I appreciate the importance of professional project management skills and practices and recognize how well they are taught through the PMI’s ‘Project Management Body of Knowledge’ (PMBOK). I especially appreciate the efforts of the ITPM to encourage both the government and businesses of Taiwan to embrace professional project management, which is why I now write to you in the hope that ITPM’s contribution will be properly recognized.
ITPM is a fast-growing, non-profit-making organization which was only founded 4 years ago. So far it has attracted 1500 members, all certified project managers. Over the past few years, they have been very active in promoting and teaching professional project management, in both the private and public sector. In 2009, as part of this ongoing effort, President of the ITPM, Roger Chou, submitted a proposal to my department, describing how professional project management practices could improve our national competitiveness. I was already aware of ITPM providing training material, based on PMI’s PMBOK® Guide, to different government agencies. I now wanted our department to use their ideas to improve the quality of government management. In our efforts to achieve this, we were very grateful for the assistance ITPM gave us.
In August 2009, Taiwan was severely tested by flooding caused by Typhoon Morakot, with the relief operation finding both the local and national government questioned about its ability to respond to natural disasters. Whilst the government struggled over this period, President Roger Chou and 300 other volunteer project managers of the ITPM responded in their own way by quickly producing the “Morakot Flood Disaster Reconstruction and Preparation WBS Plan”. This is the kind of efficient response I want our government to be capable of, and studying ITPM’s WBS plan further convinced me that it is correct that all our government departments and agencies should adopt professional project management skills and practices, not just to improve the standards of their own work, but as the most appropriate way we can improve and make as efficient and effective as possible the multi-disciplined inter-governmental co-ordination nature of our local and national government.
As far as I know, the purpose of PMI’s Community Advancement Award is to recognize and honor significant achievement or work that improves our community. What has been achieved by the ITPM, whether it concerns improving government management in general, or its specific volunteer work helping Taiwanese victims of the floods, I feel meet these high standards. I think it would be entirely fitting and right if ITPM were to be given this award.
行政院研究發展考核委員會 宋餘俠 先生
經歷
行政院研考會主任秘書
綜合計畫處處長、研究委員
管制考核處副處長
資訊管理處高級分析師、科長、分析師、專員
中原大學、元智大學兼任副教授
民國98年9月- 行政院研究發展考核委員會代理主任委員
